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Fight Fraud

At Lulu International Exchange, we’re committed to fighting fraud, but we also believe that preventing fraud is a shared responsibility. Your strongest defense is to stay informed, educate yourself, and exercise good judgment by following our insightful tips. Protect yourself from falling victim to scams – take the time to learn how to recognize the warning signs of a scam or scammer before it becomes a problem. Your awareness is key to keeping your financial transactions secure.
Find out how fraudsters operate: Fraud can happen in many ways and places. They often use different methods, like:

⦁ Phone calls.
⦁ WhatsApp
⦁ Email
⦁ Social media
Protect yourself from Unauthorized/Fraud/Suspicious transactions.

Phone Fraud

Phone fraud happens when tricksters use clever lies to make you believe they’re from a trustworthy company, like a Bank or any Government Agency. They might even fake their phone number to look like a legit organization. During the call or through texts, they’ll try to make you share personal, financial, or security info, or convince you to send them money.

They create urgency, saying your account needs to be verified or updated immediately. They might threaten consequences like losing money or having your account blocked to pressure you into quick action. They don’t want you to have time to check if they’re real.

Email Fraud:

Email fraud or phishing scams are one of the oldest methods used by fraudsters to extract your personal information for financial gains. In this scam, fraudsters will try to trick you by sending out email messages with suspicious links, which are redirected to fake websites to collect your personal information, or clicking on the link might install malware on your computer or mobile devices. The email might look very genuine with original company logos, branding, and links. However, a few simple steps are all it takes to secure your account.

Lottery Fraud/ Prize Fraud:

Lottery/Prize scam is a type of fraud where targets receive unexpected notification of their winning of a large sum of money and to claim the prize money, targets are asked to divulge personal and/or financial information. In this scam, the targets never receive any prize money, instead, they lose their own funds to fraudsters.
Protect yourself:

At lulu Exchange, we will never ask the winners of our promotions to disclose any personal data, identification numbers or their bank account details over the phone. Moreover, we do not charge any fees to claim their prizes.

Winners will be contacted exclusively from our official phone numbers to notify them of their prizes. To confirm, Winners can visit the nearest Lulu Exchange branch or reach out to our customer service at 600 522 204.

Check our website,, or our official social media channels to find out if there is such a prize as well.

Social Media Fraud

Watch out for fake accounts on social media pretending to be Lulu International Exchange. They might have logos, banners, and posters that look real, trying to trick you. They could send friend requests or say you’ve won a prize, but don’t be fooled. Stay alert and don’t fall for their tricks.

Friend/ Relative in need of emergency Funds:

Don’t send money to someone you haven’t met in person, and always make sure emergencies are real before sending any money. It’s crucial to ensure that you’ve personally interacted with the individual before making any financial transactions. Also, check to be sure that any urgent situations are genuine to avoid getting caught up in scams. Trust your gut feelings and make sure things are real before sending money to keep your finances safe.

Data Privacy

Data Privacy relates to how information or data should be handled based on its relevance and its significance to the person. In the digital age, the data privacy applies to all personally identifiable information (PII) which include Emirates ID, passport details, mother’s maiden name, financial data such as bank account details and credit card numbers, ATM PIN etc.

⦁ Emirates ID number, date of birth, bank account details and much more can be breached by fraudsters.
⦁ Fraudsters will use this information to hack into your bank accounts, social media accounts etc.

Stay Alert: Protect Yourself against Scams – Recognize, Question, and Safeguard Your Personal Information”

Stop When you receive messages or calls asking for:

⦁ Your account number, Emirates ID number, email ID or bank name, etc.
⦁ One-time password (OTP) sent by your bank.


⦁ Did the caller tell you which bank/government organization they are calling from, or simply stating they are calling from “your bank” or “government”?
⦁ Did you leave any messages on your bank’s social media pages recently, and could the caller have seen that message?
⦁ Why would the caller need your confidential OTP, sent to you by your bank?
⦁ Is the call coming from a mobile number, and why would they not call from a landline?


⦁ Your bank would never ask for your personal details in such a manner.
⦁ Never share One-Time Password (OTP) with anyone, they can commit fraud if they have it.
⦁ If you suspect that your personal details have been compromised, report the matter immediately to your bank.
⦁ Notice if the caller ID appears on the call especially when it is someone claiming to be from a bank or government entity.

If you believe that you are the victim of fraud, report to us immediately at or call 600522204.
Be alert and stay safe!

You can also reach out to your issuing bank and below police authorities to report fraud on Fraud/Unauthorized Transaction(s).
Dubai Police


Toll-free number 901
E-crime online platform
Abu Dhabi Police

“Aman” service hotline at 800-2626