Channels for Complaint and Feedback
Walk to the nearest Lulu Exchange branch or contact us through
(Timings: 08:00 AM – 10: 00 PM)
All days
Connect With Us
Call us or leave a message and we promise to serve you in the best way we can.
Important :
To help us resolve your issue quickly, please include the following important details in your complaint :
- Registered mobile number
- A detailed explanation of the issue
- Relevant transaction details: reference numbers, date, and time (if applicable)
How long does it take?
Additional Support
While most cases are resolved quickly, more complex issues involving other institutions may take longer. We will keep you updated on the progress, and you can always follow up with us for an update.
If we are unable to reach a satisfactory resolution within 30 business days, additional support is available, and you have the right to escalate your complaint to Sanadak.
Sanadak is an independent consumer protection unit dedicated to safeguarding your rights when dealing with financial institutions like LuLu Exchange. They can assist you if your concern hasn't been resolved to your liking.
