Upon receiving your complaint, you will be assigned a reference number within one business day. This number allows us to track your case and communicate with you effectively.

While most cases are resolved quickly, more complex issues involving other institutions may take longer. We will keep you updated on the progress, and you can always follow up with us for an update.

If we are unable to reach a satisfactory resolution within 15 business days, additional support is available, and you have the right to escalate your complaint to Sanadak.

Sanadak is an independent consumer protection unit dedicated to safeguarding your rights when dealing with financial institutions like LuLu Exchange. They can assist you if your concern hasn't been resolved to your liking.