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Share Your Thoughts and Help Us Improve!

Personal Informations
Questions

How satisfied are you with the overall services? (Any one Option)

Please rate your experience with the following aspects of our service (On a scale of 1 - 5, where 1 = Very Dissatisfied and 5 = Extremely Satisfied):

Which of the following services at Lulu Exchange are you aware of and have used recently? (Single Option)

Sending Money via Branch
Sending Money via Lulu Money App
WPS – Wage & Salary (MyPayMyCard)
Receive Money
Other Services of Lulu Exchange (Bill Payments, Top-ups, Air Tickets, etc.)

How would you rate the behavior and knowledge of the staff at Lulu Exchange? (Single Option)

How satisfied are you with the way we handle customer complaints? (Single Option)

(On a scale of 1 - 5, where 1 = Very Dissatisfied and 5 = Extremely Satisfied):

How likely do you recommend our service to others? (Single Option)

(On a scale of 1 - 5, where 1 = Very Dissatisfied and 5 = Extremely Satisfied):

What are the significant factor that you considered while rating us? (Single Option)

Branch Network
Suitable Operational Hours
Good Hygiene and Sanitation in the Branch
Waiting Time on Queue
Convenient Location
Staff Knowledge
Staff Behaviour
Time Taken for Processing Your Requests
Languages Spoken
Time Taken for the Transaction to Credit
Prompt and Effective Transaction Updates
Availability of Preferred Currency
Fees, Charges, and Exchange Rates
Promotions and Offers
Loyalty / Reward Program

Please share any comments or suggestions to help us improve our services.