Terms & Conditions:

Promotion period:1st December 2024 to 31st January 2025.

Eligible transactions: Cross-border remittances via selected LuLu Exchange branches or the LuLu Money App

Draw date: 16/12/2024, 31/12/2024, 16/01/2025 and 03/02/2025

Campaign Name: Send Smart Win Smart ’24-25

Channels of Participation: LuLu Money App/ Selected LuLu Exchange Branches

Mode of draw: E-raffle draw

Applicability Country: United Arab Emirates

Total Winners: 119

Send Smart Win Smart offers customers an opportunity to win surprise gifts by making money transfers via any LuLu Exchange branch or the LuLu Money App. Winners will be selected randomly from eligible participants, making every transaction a chance to receive a reward.

Selected LuLu Exchange Branches and LuLu Money App:

1. CITYCENTRE SHINDAGHA:

UNIT NO. 22, GROUND FLOOR, CITY CENTRE SHINDAGHA,
AL GHUBAIBA,
DUBAI, UAE

2. CENTRO BUILDING AL SATWA
SHOP NO. 2, GROUND FLOOR, CENTRO BUILDING, 8A STREET, AL HUDAIBA ROAD,
AL SATWA
DUBAI, UAE

2. CENTRO BUILDING AL SATWA
SHOP NO. 2, GROUND FLOOR, CENTRO BUILDING, 8A STREET, AL HUDAIBA ROAD,
AL SATWA
DUBAI, UAE

3. MAHATTA, SHARJAH
SHOP 8, GROUND FLOOR, AL MAHATTA BUILDING, AL MAHATTA STREET,
AL QASIMIA,
SHARJAH

4. AL DHAFRA WORKERS VILLAGE
COMMERCIAL SPACE – BUILDING B, GROUND FLOOR, SHOP-5, AL DHAFRA WORKERS
VILLAGE, PLOT NO.: 29, ICAD 3,
MUSSAFAH
ABU DHABI, UAE

5. MUSSAFAH 14
SHOP NO. 19, BUILDING BLOCK A, PLOT NO. 80, PROPERTY NUMBER PRP78389
MUSSAFAH 14
ABU DHABI,UAE

6. SAADIYAT ACCOMMODATION VILLAGE
SHOP NO. 1, FIRST FLOOR, PURPLE CLUSTER, SAADIYAT ACCOMMODATION VILLAGE
ROAD,
SAADIYAT,
ABU DHABI, UAE

7. LuLu Money App – Download LuLu money App now
https://jkg2x.app.goo.gl/lulumoney

LULU EXCHANGE SEND SMART WIN SMART CAMPAIGN   DRAW DATES & LOCATIONS
Draw Location	Dubai	Abu Dhabi	Dubai	Dubai
Draw date	16th Dec, 2024	31st Dec, 2024	16th Jan, 2025	3rd Feb, 2025
Draws	1	2	3	4
iPhone 16	0	0	0	7
TV	7	7	7	7
Smart Watches	7	7	7	7
Gift Voucher	14	14	14	14
Total	28	28	28	35

Terms & Conditions:

• Customers shall make one or more successful money transfers from selected LuLu Exchange branches or LuLu Money App within the below-mentioned Eligibility Periods to qualify for the Fortnightly lucky draw:
• Every Transaction will count as 1 entry for the draw. More transactions more change of winning.
• A minimum of 3 transactions during the campaign period (1st December to 31st January) is required to be eligible for the iPhone 16.
• Pay at branch option on LuLu Money App is not eligible except the participating 6 branches.
• LuLu Exchange employees are excluded from the promotion.

Draw Date	Winner Announcement	Eligibility Period	Total Winners
1	16/12/2024	01/12/2024 to 15/12/2024	28
2	31/12/2024	16/12/2024 to 30/12/2024	28
3	16/01/2025	31/01/2024 to 15/01/2025	28
4	03/02/2025	16/01/2025 to 31/01/2025	35

• This Promotion is applicable only for individual money transfers. Corporate transactions will not qualify for the draw.
• The Winners will have to submit a copy of their transaction confirmation receipt, valid Emirates ID and valid Passport to collect the prize.
• The Last day to collect the Prize will be the February 28 th 2025.
• The Promotion eligibility will be based on a successful credit of the customer payment towards a remittance transaction done through selected LuLu Exchange branches or the LuLu Money app. Cancelled, returned or void remittance transactions will not be eligible for the Promotion.
• All valid transactions need to be initiated & completed within the promotion eligibility period.
• LuLu Exchange may deny the entry of any remittance transaction by a participant to the promotion on account of unethical, false or unauthentic practices.
• If any remittance transaction is found suspicious and or based on a fraudulent act or insufficient/misleading information, LuLu Exchange reserves the right to withdraw the Prize and disqualify the Participant/Winner.
• LuLu Exchange may publish the winners’ photos & names in any media for present/future marketing and publicity purposes.
• The Participant/Winner hereby consents to the use of his information and photo by LuLu Exchange and further confirms that he/she will not be entitled to any claim against LuLu Exchange on account of the use of his/her photos/data contributed by the participant/winner.
• LuLu Exchange reserves the right to amend these Terms and Conditions as instructed by the Government regulators without prior notice to the customer at any time and the participant/winner shall be bound by such amendments.
• LuLu Exchange reserves the right to postpone/cancel, void, cancel, or suspend the promotion for any reason whatsoever.
• If LuLu Exchange deems it reasonable to do so, reserves the right to change the draw date at its sole discretion, in these instances new date draws will be communicated through its official channels.
• Any failure to comply with any of these Terms and Conditions may result in the disqualification of the Participant/Winner.
• The decision of LuLu Exchange regarding any issue or conflict or any other matter regarding the promotion shall be final and legally binding on all the participants/winners.
• The prize for the winner is non-exchangeable, non-transferable, non-refundable, and no cash alternative is offered.
• The decision of LuLu Exchange regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
• LuLu Exchange accepts no responsibility for entries not completed due to a technical fault [technical malfunction, computer hardware or software failure, satellite, network or server failure] of any kind OR if for any reason a technical interruption, fault or site failure occurs when transacting online.
• LuLu Exchange does not take any responsibility for incomplete transactions and any incomplete transactions will not be considered valid for entry into the prize draw. LuLu Exchange accepts no responsibility for any transaction which is not completed for any reason.
• Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. LuLu Exchange reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions.
• Insofar as is permitted by law, LuLu Exchange, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize.
• The promotion is subject to all applicable laws and regulations and is void where prohibited by law.
• LuLu Exchange will not be liable for any monetary loss or damage to any participant resulting from participating in the promotion.
• LuLu Exchange will not be liable for any failure to comply with its obligations hereunder due to Force Majeure i.e. severe weather conditions, fire, flood, strike, hurricane, industrial dispute, war, hostilities, political unrest, riots, civil commotion, terror attack, inevitable accidents, acts of god or any other circumstances amounting to Force Majeure.
• All disputes arising or in connection with this Promotion are subject to the laws of the United Arab Emirates and shall be subject to the jurisdiction of competent courts of the United Arab Emirates.
• LuLu Exchange highly recommends that customers keep their contact information up-to-date.
• LuLu Exchange will never ask customers for their personal bank details and other important documents or require winners to pay a fee to claim prizes.

For enquiries, please call 600522204.

For more details, please visit LuLu Exchange’s social media pages- Facebook & Instagram.

Complaints: For any further clarification and/or complaints, please write to us at customer customercare@ae.luluexchange.com with “Send Smart Win Smart ‘24-25“ promotion in the subject line. Such complaints will be responded to within Seven (7) working days from the date of receipt of the complaint or for a quick resolution, please dial 600522204.