Draw dates 

Other terms & conditions 

• A customer who successfully completes more than one money transfer within the eligibility period, will get 7double chances for the cashback draw. For example:
• If the customer successfully completes 3 money transfers within the eligibility period, the customer will get 6 chances for the cashback draw.
• If the customer successfully completes 5 money transfers in the eligibility period, the customer will get 10 chances for the cashback draw.


• The limit for cashback prize is AED 3,000 only. For example:
• If a customer successfully transfers AED 2999 within the eligibility period and wins the cashback draw, they will receive a cashback prize of AED 2,999 only.
• If a customer successfully transfers AED 3000 within the eligibility period and wins the cashback draw, they will receive a cashback prize of AED 3,000 only.
• If a customer successfully transfers AED 3001 (or any amount more than AED 3000) within the eligibility period and wins the cashback draw, they will receive a cashback prize of AED 3,000 only.


• Cashback amount will be credited to the winners’ registered beneficiary account after deducting the applicable transaction charges if any.
• This promotion is applicable only for individual money transfer. Corporate transactions will not qualify for the draw.
• Over the course of 90 days, there will be a total of 300 winners. Every 15 days, 50 winners will be selected.
• Winners will be announced within 7 days from the draw date on LuLu Exchange’s social media pages.
• Winners will have to submit a copy of their transaction confirmation receipt, valid emirates ID and passport to collect the prize.
• The last day to redeem the prize will be 30th of July 2023.
• The promotion eligibility will be based on a successful credit of the customer payment towards a remittance transaction at any LuLu Exchange branch or the LuLu Money app. Cancelled, returned or void remittance transactions will not be eligible for the promotion.
• All valid transactions need to be initiated and completed within the promotion eligibility period.
• The minimum money transfer amount should AED 100 & above to qualify for this promotion.
• LuLu Exchange may deny the entry of any remittance transaction by a participant to the promotion on account of unethical, false, or unauthentic practices.
• If any remittance transaction is found suspicious and or based on fraudulent act or insufficient/misleading information, LuLu Exchange reserves the right to withdraw the prize and disqualify the Participant/Winner.
• LuLu Exchange may publish the winners' photos and names on any media for present/future marketing and publicity purposes. The Participant/Winner hereby consents to the use of his information and photo by LuLu Exchange and further confirms that he/she will not be entitled for any claim against LuLu Exchange on account of the use of his/her photos/data contributed by the participant/winner.
• LuLu Exchange reserves the right to amend these Terms & Conditions instructed by the Government regulators without prior notice to the customer at any time and the participant/winner shall be bound by such amendments.
• LuLu Exchange reserves the right to postpone/cancel/void/suspend the promotion for any reason whatsoever.
• Any failure to comply with any of these Terms & Conditions may result in the disqualification of the Participant/Winner.
• The decision of LuLu Exchange regarding any issue or conflict or any other matter regarding the promotion shall be final and legally binding on all the participants/winners.
• The prize for the winner is non-exchangeable, non-transferable, and only remittance transactions to the beneficiary’s account is offered.
• The decision of LuLu Exchange regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
• LuLu Exchange accepts no responsibility for entries not successfully completed due to a technical fault (technical malfunction, computer hardware or software failure, satellite, network or server failure) of any kind OR if for any reason a technical interruption, fault or site failure occurs when transacting online, LuLu Exchange does not take any responsibility for incomplete transactions and any incomplete transactions will not be considered valid for entry into the prize draw. LuLu Exchange accepts no responsibility for any transaction which is not completed for any reason.
• Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. LuLu Exchange reserves the right to refuse entry or refuse to award the prize to anyone in breach of these Terms and Conditions.
• Insofar as is permitted by law, LuLu Exchange, its agents, or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury, or death occurring as a result of taking up the prize.
• The promotion is subject to all applicable laws and regulations and is void where prohibited by law.
• LuLu Exchange shall not be liable for any monetary loss or damage to any participant resulting from participating in the promotion.
• LuLu Exchange shall not be liable for any failure to comply with its obligations hereunder due to Force Majeure i.e., severe weather conditions, fire, flood, strike, hurricane, industrial dispute, war, hostilities, political unrest, riots, civil commotion, terror attack, inevitable accidents, acts of God or any other circumstances amounting to Force Majeure.
• All disputes arising or in connection with this Promotion are subject to the laws of the United Arab of Emirates and shall be subject to the jurisdiction of competent courts of the United Arab of Emirates.
• LuLu Exchange highly recommends that customers keep their contact information up to date.
• LuLu Exchange will never ask customers for their personal bank details and other important documents or require winners to pay a fee to claim prizes.
• LuLu Exchange employees are excluded from the promotion.
• For enquiries, please call 600522204.
• For more details, please visit LuLu Exchange social media pages- Facebook & Instagram.

Complaints: For any further clarification and/or complaints, please write to us at customer customercare@ae.luluexchange.com with “Cashback 2023” promotion in the subject line. Such complaints will be responded to within Seven (7) working days from the date of receipt of the complaint or for a quick resolution, please dial 600522204. .