Draw dates 

Other terms & conditions 

• This promotion is provided by Lulu International Exchange LLC (“LuLu Exchange “) for LuLu Money App users.
• Customers shall make (2) Two or more successful money transfer via LuLu Money App within the below mentioned Eligibility Periods to qualify for the e-raffle draws.
• Customers who make more than 2 successful money transfer via LuLu Money App within the eligible period will qualify for the monthly draws.
• The gifts would be handed over to the winners after intimation from the authorized LuLu Exchange representative and via SMS to the winner’s registered mobile number.
• This Promotion is applicable only for individual money transfer transactions done through LuLu Money App. Corporate transactions will not qualify for the draw.
• Total number of winners will be 56 in over 59 days, in every eligibility period of 1 month, there will be 28 Winners per Draw.
• Winners will be announced on the mentioned dates as per table given above on LuLu Exchange’s website, www.luluexchange.com
• The Winners will have to submit a copy of their transaction confirmation receipt, valid emirates ID and/or valid Passport to collect the Prize.
• The last day to redeem the Prize will be within 60 days after every draw.
• The Promotion eligibility will be based on a successful credit of the customer payment towards a remittance transaction through the LuLu Money app. cancelled, returned or void remittance transactions will not be eligible for the Promotion.
• All valid transactions need to be initiated & completed within the promotion eligibility periods.
• The minimum money transfer amount should AED 100 & above to qualify for this promotion.
• LuLu Exchange may deny the entry of any remittance transaction by a participant to the promotion on account of unethical, false or unauthentic practices.
• If any remittance transaction is found suspicious and or based on fraudulent act or insufficient/misleading information, LuLu Exchange reserves the right to withdraw the Prize and disqualify the Participant/Winner.
• LuLu Exchange may publish the winners' photos, videos & name in any media for present/future marketing and publicity purposes. The Participant/Winner hereby consents to the use of his information and photo & video by Lulu Exchange and further confirms that he/she will not be entitled for any claim against LuLu Exchange on account of the use of his/her photos/data contributed by the participant/winner.
• LuLu Exchange reserves the right to amend these Terms and Conditions as instructed by the Government regulators without prior notice to the customer at any time and the participant/winner shall be bound by such amendments.
• LuLu Exchange reserves the right to postpone/cancel, void, cancel, suspend the promotion for any reason whatsoever.
• Any failure to comply with any of these Terms and Conditions may result in the disqualification of the Participant/Winner.
• The decision of LuLu Exchange regarding any issue or conflict or any other matter regarding the promotion shall be final and legally binding on all the participant/winner.
• The prize for the winner is non-exchangeable, non-transferable, non-refundable, and no cash alternative is offered.
• The decision of LuLu Exchange regarding any aspect of the prize draw is final and binding and no correspondence will be entered into.
• Only Money Transfer transaction successfully done through LuLu Money mobile application during the campaign period will be eligible for the promotion draw.
• Remittance transactions done through LuLu Exchange branches and Pay at branch transactions will not be considered or eligible for this promotion .LuLu Exchange accepts no responsibility for entries not successfully completed due to a technical fault [technical malfunction, computer hardware or software failure, satellite, network or server failure] of any kind OR If for any reason a technical interruption, fault or site failure occurs when transacting online, LuLu Exchange does not take any responsibility for incomplete transactions and any incomplete transactions will not be considered valid for entry into the prize draw. LuLu Exchange accepts no responsibility for any transaction which is not completed for any reason.
• Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. LuLu Exchange reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
• To the extent permitted by law, LuLu Exchange, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize.
• The promotion is subject to all applicable laws and regulations and is void where prohibited by law.
• LuLu Exchange shall not be liable for any monetary loss or damage to any participant resulting from participating in the promotion.
• If Lulu Exchange deems it reasonable to do so, reserves the right to change the draw date at its sole discretion, in these instances new date draws will be communicated through our official channels.
• LuLu Exchange shall not be liable for any failure to comply with its obligations hereunder due to Force Majeure i.e. severe weather conditions, fire, flood, strike, hurricane, industrial dispute, war, hostilities, political unrest, riots, civil commotion, terror attack, inevitable accidents, acts of god or any other circumstances amounting to Force Majeure.
• All disputes arising or in connection with this Promotion are subject to the laws of the United Arab of Emirates and shall be subject to the jurisdiction of competent courts of the United Arab of Emirates.
• By default, all 1st ‘Money transfer’ successful transactions via LuLu Money app will be enrolled directly in the electronic raffle draws.
• LuLu Exchange highly recommends that customers keep their contact information up to date.
• LuLu Exchange will never ask customers for their personal bank details and other important documents or require winners to pay a fee to claim prizes.
• LuLu Group International & its sister concern company employees are eligible for this promotion.
• LuLu Exchange employees are excluded from the promotion.
• For more details, please visit LuLu Exchange website: www.luluexchange.com

Complaints:

For any further clarification and/or complaints, please write to us at customercare@ae.luluexchange.com with “Send Smart Win Smart 2023” promotion in the subject line. Such complaints will be responded to within Fifteen (15) working days from the date of receipt of the complaint or for a quick resolution, please dial 600522204.